FAQs

Once an order is placed, it cannot be returned, exchanged, or cancelled, due to the perishable/nature-specific products we offer.

Orders cannot be cancelled once they are confirmed.

If you notice that your package is opened or tampered with, please do not accept the delivery.
Raise a refund request immediately by contacting us at [email protected] or call/WhatsApp us at +91 73500 43708.
We will verify your request and may either process a refund or resend the order, as per your preference.

We use a reliable network of trusted courier partners to ensure timely and safe delivery. Our partners include:

• Blue Dart

• XpressBees

• India Post

• Ecom Express

• Delhivery

• Maharashtra & nearby regions: 2–3 working days

• Delhi, Bangalore, Chennai, Pune: 3–4 working days

• Rest of India: 4–5 working days

Once your order is confirmed, you will receive an email and SMS confirmation.
You can also log in to your account on www.satpudaproducts.com to check your order status anytime.

Yes, shopping with us is 100% safe and secure.
As per RBI guidelines, every online transaction requires additional authentication (Verified by Visa / Master Secure Code).
This ensures an extra layer of protection, making your payments safe.

Each email ID and phone number can be registered only once on satpudaproducts.com. Duplicate registrations with the same details are not allowed.

You can pay for your order using the following secure payment options:

• Credit/Debit Cards (Visa / MasterCard / RuPay)

• Net Banking

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

• Mobile Wallets (Paytm Wallet, MobiKwik, PhonePe Wallet)

‘My Account’ gives you complete control over your purchases and personal details. From your dashboard, you can:

• Manage/Edit personal details (address, phone, email)

• Change your password

• Track the status of your orders anytime